Refund Policy

At Jumping Giraffe Ltd, we stand behind the quality of our WordPress plugins and want you to be completely satisfied with your purchase. If you’re not happy with a plugin you’ve bought from us, we offer a 14-day money-back guarantee.

1. 14-Day Money-Back Guarantee

You are entitled to request a full refund within 14 days of the original purchase date. No quibble; we’ll refund your money back as quickly as we can. Obviously, we don’t want to lose you as a customer, so we may ask the reason for the refund so we can improve our product. You don’t need to answer, but it would be lovely if you did.

2. Eligibility for Refunds

To be eligible:

• Your request must be made within 14 days of purchase.
• The plugin must be one sold directly by Jumping Giraffe Ltd on jumpinggiraffe.com.
• Refunds will only be issued using the original payment method.

3. How to Request a Refund

To request a refund, please contact our support team at support @ jumpinggiraffe.com, including:

• Your order number
• The name of the plugin
• The reason for your refund request (optional, but appreciated for product improvement)

4. Exclusions

Refunds may not be granted if:

• The 14-day period has passed.
• There is clear evidence of misuse or violation of the license terms.
• The product was obtained through unauthorized means.

5. Future Products

This policy applies to all current and future plugins offered by Jumping Giraffe Ltd, unless stated otherwise on the product page.